A connected path from first contact to decision.

B2B sales operations

Where does your next conversation get lost?

Prospect research sits in one spreadsheet. Replies stay in an inbox. Proposal details live in someone’s notes. We connect those steps around a defined audience, a relevant offer and a named owner for every next action.

For B2B service businesses, agencies and commercial teams with a clear offer. You do not need to choose a workflow first: we examine the current process together and agree where a focused implementation will make a difference.

Before the conversation

Reach the right people with relevant context.

We define the target accounts and roles, research useful business context, check contact data and prepare individual messages. Your offer, exclusions and approval rules shape the campaign. Replies stop the sequence and reach the person responsible for the conversation.

After the first touch

Keep interest moving through your pipeline.

Enquiries and discovery notes become a consistent CRM record. Approved service information supports proposal drafts; ownership, reminders and next steps stay attached to the opportunity.

Your team retains commercial judgement, pricing and commitments. The system prepares the work and highlights where a person needs to act.

How we build

We build the process with the people who run it.

First we trace a real account from research to reply and proposal. We agree qualification criteria, data sources, message review and CRM responsibilities, then test a small, controlled scope before extending it.

We check relevance, data quality, reply routing and handovers with your team. Launch follows your approval. Documentation, practical training and agreed support make the process usable after implementation.

CAMPAIGN REPORTING STRUCTURE

See the activity. Understand the response.

ILLUSTRATIVE DASHBOARD · SAMPLE DATA

Your campaign, at a glance.

420

Contacts reached

32

Total replies

12

Positive responses

6

Qualified conversations

Last 30 days · Reached contacts by campaign

Operations leaders

180

Finance teams

140

Managing directors

100

Example figures demonstrate the reporting format, not a client result. A reply is not automatically a qualified opportunity.

The weekly review turns reporting into decisions.

Compare campaigns, inspect the replies and agree the next adjustment: refine the audience, improve the message or change the handover. This visual shows the reporting structure, not client performance figures.

What you receive

A process you can inspect and improve.

The agreed delivery can include prospect research, campaign preparation, CRM connections, reply routing and a client-facing reporting dashboard. Weekly reviews explain what changed, which audiences responded and what to adjust next.

We distinguish period activity from cumulative results and agree what qualifies as an opportunity. The objective is a useful commercial conversation; message volume alone does not demonstrate success.

A closer look at the workflows

Open an example to see the steps and review points. You stay on this page.

Let’s find your first quick win.

Process and data flow map

Impact and effort assessment

Clear next steps & timeline

Sofia Kakkava
HotelQuote CEO
Oliver Mascarenhas
Hans Hahn
Nikolaos Baziotis

Trusted by leading organisations across industries

30%

Productivity increase*

200%

First-year ROI*

15+

Long-term clients

* Based on figures collected from our client projects. Results vary by scope and starting point.

Silvercrest AI

Tell us about your audience and where outreach, replies or follow-up lose momentum.

We’ll review your message and agree the next step with you.

Let’s find your first quick win.

Process and data flow map

Impact and effort assessment

Clear next steps & timeline

Sofia Kakkava
HotelQuote CEO
Oliver Mascarenhas
Hans Hahn
Nikolaos Baziotis

Trusted by leading organisations across industries

30%

Productivity increase*

200%

First-year ROI*

15+

Long-term clients

* Based on figures collected from our client projects. Results vary by scope and starting point.

Silvercrest AI

Tell us about your audience and where outreach, replies or follow-up lose momentum.

We’ll review your message and agree the next step with you.

Let’s find your first quick win.

Process and data flow map

Impact and effort assessment

Clear next steps & timeline

Sofia Kakkava
HotelQuote CEO
Oliver Mascarenhas
Hans Hahn
Nikolaos Baziotis

Trusted by leading organisations across industries

30%

Productivity increase*

200%

First-year ROI*

15+

Long-term clients

* Based on figures collected from our client projects. Results vary by scope and starting point.

Silvercrest AI

Tell us about your audience and where outreach, replies or follow-up lose momentum.

We’ll review your message and agree the next step with you.